OwnBackup.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting OwnBackup.com, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does OwnBackup.com Collect?

The information we learn from customers helps us continually improve your backup and restore experience at OwnBackup.com. Here are the types of information we collect:
  • Information You Give Us:We receive and store any information you enter on our web site or provide us in any other way. This includes the data we backup for you, using the third party services (like Google mail, Facebook, Linkedin and all others as shown on the website). You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for executing the backup and the restore service, as well as improving our user experience and communicating with you.We will not share this information with any third party.
  • Log Information and Cookies:We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies" and we obtain certain types of information when your web browser accesses OwnBackup.com.
  • E-mail Communications:We send you email from time to time to notify the status of your backup and registration.

Does OwnBackup.com Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share customer information with any third party. The only exception is law enforcement compliance.

Protection of OwnBackup.com and Others:

We release account and other personal information when believe release is appropriate to comply with the law; enforce or apply our terms of service and other agreements; or protect the rights, property, or safety of OwnBackup.com, our users, or others. This does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all traffic between our servers and your web-browser.
  • All your data are encrypted on our servers and as such is inaccessible to infrastructure or other OwnBackup contractors.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • It is important for you to protect against unauthorized access to your account and to your computer.

What About Third-Party Advertisers and Links to Other Websites?

Our site does not include third-party advertising and links to other Web sites, except our billing and support/Help desk sites.

Are Children Allowed to Use OwnBackup.com?

OwnBackup.com does not provide services to children under the age of 18. If you are under 18, you may use OwnBackup.com only with the involvement of a parent or guardian.

Terms of Service, Notices, and Revisions

If you choose to visit OwnBackup.com, your visit and any dispute over privacy is subject to this Notice and our Terms of Services.
Welcome to OwnBackup.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern OwnBackup.com's relationship with you in relation to this website. The term 'ownbackup' or 'ownbackup.com' or 'COMPANY' or 'us' or 'we' refers to OwnBackup. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of service:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not access OwnBackup's services if you are our direct competitor, except with OwnBackup's prior written consent. In addition, you may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
This SLA applies to paying customers that have entered into a written or electronic subscription services agreement with OwnBackup.
OwnBackup guarantees to:

  • Perform daily backup of your Cloud Data.*
  • Make the backed-up Cloud Data available to you at least 99.9% of the time in any calendar month.

*Subject to data volumes and backup run time. OwnBackup will use reasonable commercial efforts to optimize backup run time to deliver 1 backup per 24-hour period. Due data size and complexity some data sets may be impossible to backup on a daily basis.

If OwnBackup does not meet this guarantee, subscribers will be eligible for Service Credits as described below. Service Credits are the sole and exclusive remedy for any failure by OwnBackup to meet the SLA.

SLA Exclusions:
OwnBackup's SLA does not apply to any services that expressly exclude this SLA (as stated in the documentation for such services) or any Downtime resulting from the following:
  • Forces or causes beyond our reasonable control, strikes, labor disputes, riots, insurrections, civil disturbances, explosions, acts of god, acts of nature, war, governmental actions, or orders of domestic or foreign courts or tribunals
  • Hosting provider (Amazon Web Services, Amazon S3) failure
  • Availability of third-party APIs, credentials or permission errors
  • Subscriber's equipment
  • OwnBackup Maintenance window
Service Credits:
For each day OwnBackup fails to backup your Cloud Data, you will be eligible for a credit of three days extension on your OwnBackup subscription at no extra charge.

Failure to make the data available to you at least 99.9% of the time, in any calendar month, will grant you credit according to this table:

Monthly uptime percentage Monthly Downtime (minutes) OwnBackup subscription extension at no extra charge
>= 99.9% uptime <= 44 Meeting SLA, no credit.
99.5%-99.9% uptime 44-216 7 days
99.0%-99.5% uptime 216-432 14 days
< 99.0% uptime > 432 28 days

If any of the above applies, you may notify us via email to support@ownbackup.com and we will provide you with the appropriate credit. In order to receive the Service Credit, the customer must notify OwnBackup no longer than 45 days after the time of failure. The aggregate maximum number of Service Credits to be issued to an OwnBackup customer in a single calendar month shall not exceed 45 days of service.

Definitions:
  • Maintenance Window: refers to service unavailability due to OwnBackup service maintenance. Unless pre-scheduled and announced, scheduled downtime shall not be more than 4 hours per month, for major system configuration changes, upgrades or normal maintenance.
  • Cloud Data: refers to data (e.g. table data, file attachments, etc) that exist on a third-party service provider site (e.g. Salesforce.com) that you designated (by adding a backup service with OwnBackup) and are available through externally facing APIs provided by that third-party provider.
  • Downtime: refers to the unavailability of the service, exclusive of the Maintenance Window.
  • Monthly uptime percentage: refers to the total number of minutes in a calendar month minus the number of minutes of Downtime suffered in a calendar month, divided by the total number of minutes in a calendar month.