OwnBackup.com knows that you care how information about you is used and shared, and we want you to know that we will do so carefully and in compliance with applicable laws.
When you use our website to browse the information we make available, browser cookies are used by us and third parties to allow our website to function and collect useful information about visitors. Our website, hosted by a third-party hosting provider, automatically stores server logs containing Browser Information (browser type, IP (Internet Protocol) address, geographical location, referral source, length of visit, the pages and files you interacted with, and operating system type). This information is used for administrative, network, security and statistical purposes.
When you submit a form via our website, sign up for a webinar, use our Contact Us feature or request customer support, we ask you for your name, business email, company name, number of employees, your role, country, and any pertinent information you voluntarily provide in a message field and the IP (Internet Protocol) address of the browser that submitted the form.
We use this information to respond to your query, including providing you with any requested information about our services. This information is also used to contact visitors about their interest in our company’s services.
We use web Browser to operate and improve our websites and services. We may also use Browser Information alone or in combination with Personal Data to provide you with personalized information about our service.
We do not use the information you provide to make any automated decisions that might affect you.
We may retain data for a period of time consistent with the original purpose of collection and legal basis. OwnBackup determines the appropriate retention period for data based on the nature, sensitivity, risk of harm and applicable legal requirements. After expiry of the retention period, OwnBackup will delete the data. Should there be any data that we are unable, for technical reasons, to completely delete from our infrastructure, we will ensure appropriate controls and measures are in place to prevent any further use of the data.
We keep inquiry emails for up to five years, after which they are deleted. Customer relationship management records are kept for up to five years after the last contact with you after which they are deleted.
When you sign up for our services, we ask you for your name, phone number, company name, number of employees, email, password (we do not have access to your password) and your acceptance of our Subscription Services Agreement.
When you utilize our services to backup or archive your corporate application data, we may retain this data for a period of time consistent with the original purpose of collection. You choose to determine the appropriate retention period in the administrative portal of our service. At the termination of the contract, we will delete the backed-up data within 30 days.
We may also use web beacons, such as in marketing emails that notify us when you click on a link to our service in the email. Such tracking technologies are used to operate and improve our email communications.
We work with authorized third-party service providers for virtual hosted infrastructure (currently Amazon Web Services and Microsoft Azure). These providers are contractually bound not to access stored data. However, data that we have received on the basis of consent, as a controller, may be stored on third party contracted email and marketing platforms.
You may opt out of receiving marketing or sales communications from us by using the unsubscribe link in the bottom of our emails, updating your email preferences within your OwnBackup account settings, or by contacting us below to request your contact information be removed from our marketing list. Please note that if you opt out from receiving marketing communication from us, you may still receive important transactional, administrative or service announcements and security related information.
OwnBackup provides our customers with Software as a Service (SaaS) services through which our customers choose to backup or archive their data running on our platform. In this capacity, OwnBackup is the data processor of your data and our customers are the controllers, responsible for the collection, processing, consent and disclosure of your Personal Data.
If you are an individual in the EEA, we collect and process information about you only where we have legal bases for doing so under applicable EU laws.
We only process your Personal Data:
If you have consented to our use of your Personal Data, subject to applicable law, you have the right to:
We may also process Personal Data in the role of a data processor (see "OwnBackup as a Data Processor" section above). If your data has been submitted to us by an OwnBackup corporate customer and you wish to exercise rights you may have under applicable data protection laws, please inquire with our corporate customer directly. In some cases, we may not have access to data, thus if you wish to make your request directly to us, please provide the name of the OwnBackup corporate customer who submitted your data when you contact us. We will refer your request to that customer and support them as needed in responding to your request within a reasonable timeframe.
At OwnBackup, we design our systems with security and privacy in mind. We maintain numerous technical, procedural and organizational technologies and safeguards designed to help protect customer and Personal Data. We protect the security of customer and Personal Data provided to us in securely hosted facilities and during the transmission to or from OwnBackup using encryption protocols and other software. These steps take into account the current state of technology and sensitivity of the information we collect, process and store.
We follow industry accepted standards to protect Personal Data. However, you are solely responsible for protecting your password, limiting access to your computer, OwnBackup account and signing out of the OwnBackup platform after your sessions.
To learn more about our current practices and policies regarding security and confidentiality of the OwnBackup platform, please see our Security Controls.
We are responsible for the processing of Personal Data received directly from individuals and indirectly through our corporate customers under the Privacy Shield Frameworks.
With respect to Personal Data received or transferred pursuant to the Privacy Shield Framework, OwnBackup is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.
Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to firstname.lastname@example.org. If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to email@example.com.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
OwnBackup has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your complaint involves human resources data transferred to the United States from the EU and/or Switzerland in the context of the employment relationship, and OwnBackup does not address it satisfactorily, OwnBackup commits to cooperate with the panel established by the EU data protection authorities (DPA Panel) and/or the Swiss Federal Data Protection and Information Commissioner, as applicable, and to comply with the advice given by the DPA panel and/or Commissioner, as applicable, with regard to such human resources data. To pursue an unresolved human resources complaint, you should contact the state or national data protection or labor authority in the appropriate jurisdiction. Complaints related to human resources data should not be addressed to the BBB EU PRIVACY SHIELD.
Contact details for the EU data protection authorities can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction
OwnBackup.com does not provide services to individuals under the age of 18. Wo do not knowingly collect personal information from children under the age of 18.
To communicate with our Data Protection Officer, please email firstname.lastname@example.org.
400 Kelby Street
Fort Lee New Jersey, USA
Last Updated: July, 2018