yadkin_bank

Yadkin Bank Rapidly Recovers Lost Data with OwnBackup




“OwnBackup empowers us to not only identify the data loss events when they happen, but also quickly restore the system’s data integrity down to the individual loan level. Thanks to the ease of use and rapid mitigation capabilities of the OwnBackup solution, we can confidently avoid loan production delays and customer headaches.”

 

Brandi Smith, Assistant Vice President, Yadkin Bank

HIGHLIGHTS:

(1) OwnBackup ensures data recovery of critical loan data en masse or at the granular level

(2) Solution provides awareness of data loss events for rapid remediation

(3) Ease of use and integration with loan origination platform eliminates transaction delays for custom

SALESFORCE RECORDS:
over 21 Million

SALESFORCE OBJECTS:
over 650

bankiconINDUSTRY
Banking

locationLOCATION
Raleigh, N.C. USA

usersCUSTOMERS
130,000

Summary:

Yadkin Bank required an easy-to-use solution to backup and restore critical customer data for loan transactions. Without a system in place, data loss events were primed to paralyze the entire loan production process, hindering overall business output and customer service capabilities. The OwnBackup solution seamlessly integrated with the financial institution’s loan origination platform and has empowered Yadkin Bank to identify and rapidly restore data loss events down to the individual customer, avoid loan production delays, and consistently deliver high level of customer service.

 

In Action:
OwnBackup defends against data loss damage

“OwnBackup is our security blanket for the entire loan transaction process. If we cannot service our customers who are trying to conduct a loan transaction, our overall production and our reputation suffer.”

Ironically, only six days after the OwnBackup system was in place, Yadkin Bank suffered its first major data loss event. A routine nightly update from the company’s primary data feed system had a bug and wiped out 45,000 collateral records. With OwnBackup in place, the system—in full backup mode—was restored in less than 24 hours.

“OwnBackup empowers us to not only identify the data loss events when they happen, but also quickly restore the system’s data integrity down to the individual loan level. Thanks to the ease of use and rapid mitigation capabilities of the OwnBackup solution, we can confidently avoid loan production delays and customer headaches.”