While ServiceNow takes great care to make sure your data is secure and available at all times, that does not mean your data is safe from user-inflicted data loss (e.g. human-errors, malicious employees, 3rd-party app integration), data corruption or malware.
While ServiceNow can use their backups to help you recover from a user-inflicted data loss or corruption, you may find that their backup policies do not align with your corporate policies or needs.
If you are interested in backing up your ServiceNow data, OwnBackup’s solution provides daily, secure, automated backups. Customers can select the backup retention that meets their organizational needs (e.g. 1-year, 7-years, unlimited, etc). Additionally, OwnBackup users can utilize state-of-the-art tools for comparing specific tables, or the entire database to identify and restore the desired data, including attachments, and references, regardless of the settings on the database.