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Backup and Recovery for ServiceNow

Improve data resilience and compliance with automated backups and rapid, stress-free recovery.
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Protect data during changes to your instances
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Restore only what’s needed, quickly
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Ensure regulatory compliance
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Leverage backups to feed analytics
ownbackup for servicenow overview

Secure, automated backups

Automate Daily Backups
Back up on Demand
Manage Backups
Incident Problem Change Request Catalog Task Knowledge Articles Attachments Users Incident Problem Change Request 2,765 2,766 300 300 1.25 MB 368 KB 34.6 KB 140 KB Table Records Size 607 106,580 Tables: Records: Backup from October 02, 00:20
Configure backups for any number of instances, regardless of their size or complexity. Capture complete copies of data including tables, columns, files, attachments and more.
Successfully backed up 27,794 records April 18, 02:07 BACK UP NOW
Instantly back up an entire instance or choose specific tables. Capture data immediately before and after projects like deployments or mass record updates, then compare changes to identify accidental deletions or corruptions that may have occurred.
Search daily 1 h 1 h 1.1 h Today Yesterday Last Week 110,457 110,389 110,276 Started Duration Items Backup History Backups Today Yesterday Last Week Daily Daily Daily 138 g 136 g 123 m When Frequency Status Size
Drill into the details of any instance for a complete view of all of your backup activities. Access the latest backup, monitor backup history, and manage alerts and notifications.

Proactive data monitoring

Configure Smart Alerts
Receive Instant Notifications
Smart Alerts Alerts History Alert me when > 20 Tasks Changed > 50 Tasks Removed > 250 Records Added Anomaly detected:
Configure thresholds to identify statistical outliers from normal business activities. Customize alerts to uncover significant changes to specific instances and the number of records added, removed or modified.
491 Tasks Modified 613 Tasks Removed 821 Records Added
Be the first to know about data incidents. Monitor data in production instances and receive alerts when anomalies are detected in backups, then take immediate action.

Isolate data changes

Data Compare
See The Difference
Incident 2,817 298 2,817 Total in Old Changed Total in New Tables Compare RESTORE CHANGED RECORDS
Compare two backups to identify changes to records and columns. Select any two snapshots from your history to locate data that was added, deleted or changed between the backups. Download and review the affected data to restore it to its former state in minutes.
Statistics Removed Changed Added 2000 1500 1000 500 0
Visualize abnormal data behavior and when it occurred. Graphs illustrate how your data and metadata changed over any period in your backup history. Diagnose problems in seconds by identifying the precise number of additions, deletions and changes that took place during select time periods.

Rapid, stress-free recovery

Isolate Data Incidents
Restore With Precision
Easily Find Records
Backup from October 02, 00:20 Table Incidents 957 6 Removed Records Changed Added API Calls -87 +6 4 RESTORE COMPARE CHANGES DOWNLOAD
Understand the scope of changes, identify what data was impacted, and pinpoint precisely when issues occurred. Drill down into specific tables to isolate unwanted modifications, deletions and additions from intentional updates performed as part of normal business activity.
84 Account records will be restored 86 Account_L1_c records 84 Complaint_c records 84 Case records 44 Service_Request_c records Table Incidents 957 6 Removed Records Changed Added API Calls -84 +6 4 RESTORE
Recover the exact data you need from any backup in your history without affecting valid data added since the backup occurred. Data relationships remain intact regardless how many levels deep they go. In no time, your table will look like the problem never happened.
Find in Records Completed 3 days ago Search Results Report Id Name Modified at Snapshots
Quickly locate records in your backups to recover deleted or corrupted data and simplify compliance, audit and legal requests. Streamline Data Subject Requests such as Right To Be Forgotten to ensure backups are compliant with GDPR, CCPA, HIPAA, SEC17a-4, and others.

Unified data management

Manage Data Policies
Simplify Regulatory Compliance
Export Data
Multi-org Manager
Configure Frequency Full backup day 12 am Saturday : 21 (GMT-05:00) Eastern Time DEFINE RETENTION Retention Frequency Daily Weekly Monthly On-demand 25 years 25 years 99 years 10 years Retention
Customize backup timing, frequency, and details for all services across your enterprise. By default, Recover includes 99 years of retention but offers you the flexibility to tailor daily, weekly, monthly and yearly backup retention by instance. You can also manage API consumption by backup, and exclude data you don’t need to preserve.
GDPR Subject Requests Committed 0012L00TYW2 Forget 2 days ago name@company.com Forget Record Rectify Record GDPR Subject Requests Status Record ID Request date Action Requested by
Maintain compliance with internal data retention policies, industry regulations, and government mandates. Plus, streamline Data Subject Requests such as Right To Be Forgotten with granular anonymization to ensure backups are compliant with GDPR, CCPA, HIPAA, SEC 17a-4 and others.
Search Export Backup from February 20 00:21 Export SQL SQL Endpoint S3
Export backup data with or without attachments to MySql, Amazon S3, Azure Blob, Snowflake. Options include the ability to export manually or automate export via APIs.
Access your backups for any number of instances from a single convenient console. Control permissions to manage and monitor backups for business units across the enterprise, and instantly add backup protection to additional services with just a few clicks.
Business Unit 1 Business Unit 2 Admin Console
Access your backups for any number of production orgs or sandboxes from a single convenient console. Control permissions to manage and monitor backups for business units across the enterprise, and instantly add backup protection to additional services with just a few clicks.

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