The University of San Francisco (USF) discovers you can do so much more with a backup tool than just backup your data.

The University of San Francisco (USF) is a private, Jesuit Catholic university that reflects the diversity, optimism, and opportunities of the city that surrounds it. USF uses Salesforce to give students a 360 view of the campus experience powered in the backend by OwnBackup.

They built a student hub on Salesforce to give students a 360 view of the campus experience.

They power that hub with OwnBackup.

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Industry
Education
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Headquarters
San Francisco, CA
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Employees
4,000
Products
backup
Backup and Recovery
sandbox seeding
Sandbox Seeding
  • OwnBackup’s investigative tools are invaluable to have a comprehensive understanding of what’s going on across the platform so that we can proactively catch data and metadata changes that are out of the ordinary.
    Luke Ifland,
    Salesforce Business Systems Analyst at USF
  • Every day, my team tells me how much they love OwnBackup and they frequently find new uses of the tool.
    Anna Jaeger,
    CRM Technical Manager at USF
backup

Backup and Recovery

The University of San Francisco discovers you can do so much more with a backup tool than just backup your data.

Challenge

Student data is protected by federal law, which the USF IT team takes seriously. 
 
To be better stewards of the confidential student data in Salesforce and comply with federal and other regulations, the team could no longer make do with the native backup tools they were getting from Salesforce.  
 
The team was way too busy to spend time manually backing up data with native tools that are also limited in their ability to restore large data volumes and do it quickly.

Solution

With OwnBackup, USF can quickly set up backups, know that the data is protected, and when (not if) the moment arises, have a suite of tools to get running smoothly again.
 
In addition to daily backups, the team finds tremendous value in OwnBackup’s investigative tools and notifications of smart data/metadata comparison and org changes.  
 
IT keeps a nice comfortable grasp on what’s going on and can catch data manipulations users make.
  • Our org has dozens of sandboxes and OwnBackup makes it super easy to seed those sandboxes and better respond to client needs.
    Luke Ifland,
    Salesforce Business Systems Analyst at USF
  • These capabilities from OwnBackup don’t exist elsewhere. There are no other tools at your disposal like this. OwnBackup is easy and fast–honestly, I would have it no other way.
    Anna Jaeger,
    CRM Technical Manager at USF
sandbox seeding

Sandbox Seeding

University of San Francisco eliminated the bottleneck of getting critical data over to sandboxes.

Challenge

Very complex data sets and several custom objects within HEDA and Customer Communities took a prohibitive amount of time to manually move data into sandboxes. 
 
With a lot of cooks in the kitchen and projects happening simultaneously, USF needed a solution to quickly spin up sandboxes without any risk to the production org. 
 
Due to the dependency of relationships, seeding sandboxes presented challenges–it was impossible to manually capture all pieces of data.

Solution

OwnBackup’s Enhanced Sandbox Seeding enables the team to have enough data for testing and respond to client needs. 
 
Downstream impact: solutions get through development and testing so much faster with the team saving so much more time.
 
OwnBackup simplified data seeding and anonymization easily saving several hours a week. 

University of San Francisco Protects Mission Critical Data With OwnBackup

Recently, Luke Ifland, a Salesforce Business Systems Analyst at the University of San Francisco (USF), joined us to share why having a backup and recovery solution for Salesforce is so critical to the university’s operations. He also talked about how OwnBackup’s Enhanced Sandbox Seeding tool has helped his team collaborate and respond to changes more quickly.

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USF + OwnBackup

Download the PDF summary of the Customer Story to read later or share with your colleagues.
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About USF

The University of San Francisco is a private, Jesuit Catholic university that reflects the diversity, optimism, and opportunities of the city that surrounds it. USF offers more than 230 undergraduate, graduate, professional, and certificate programs in the arts and sciences, business, law, education, and nursing and health professions. At USF, each course is an intimate learning community in which top professors encourage students to turn learning into positive action, so the students graduate equipped to do well in the world — and inspired to change it for the better.

For more information, visit usfca.edu

Check out other Customer Stories

After a stringent information security and business review process, Navy Federal selected OwnBackup to protect their mission-critical nCino data.
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Algeco helps their sales team meet their objectives by keeping data healthy and available.
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Recently at TrailheaDX, Tarun Bakhru, IT Manager of CRM at AGCO, discussed why his organization chose Enhanced Sandbox Seeding to meet their complex seeding requirements.
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