Problems

As a software business, simPRO’s data is everything; any major disruption would mean hundreds of lost sales, orders and customer support cases.

With 300+ internal users — and thousands of records added daily, from sales, marketing and support — downtime would be crippling for the operation.

Previous backups were done through a weekly manual export process that left the business vulnerable to costly gaps if there was an outage in between exports.

Lack of audit processes made checking old transactions or rolling back upload or download errors complex, if not impossible.

Solution

Fully restoring data using previous methods would take days, even weeks, but with OwnBackup they can restore the last snapshot in minutes.

A set-and-forget process runs daily incremental backups and weekly full backups at scheduled times after hours to avoid any disruption.

Automated alerts of mass data import or deletions above a set threshold enable admins to quickly confirm legitimacy of data, and roll back and clean up data if needed.

When sales reps question missing records or need historical data for compliance, granular audit trails make it easy to confirm details in minutes.

OwnBackup is also integrated with simPRO’s continuous integration / continuous delivery (CI/CD) to protect and backup data even during development.

Free from worrying about backups, system administrators can focus on more strategic and value-adding initiatives.

With features for office and field, simPRO’s cloud-based software solution is designed for end-to-end service, project and maintenance management to help you manage operations and grow your business.