Essilor International is a B2B2C company that serves both its customer-partners (opticians) as well as the end customer. They use Salesforce to improve sales follow-up and provide better support to their network of 10,000 partner opticians (order follow-up, supply, etc.).
Until recently the use of Salesforce at Essilor was fairly regional - each country and brand had its own use. In fact, as of 2018, more than 20 entities within Essilor had their own Salesforce contracts and orgs. That’s when Essilor streamlined licenses by moving from one contract per country to a single global contract, and pooled knowledge and best practices around Salesforce across the group, within Essilor's Salesforce Center of Excellence.
In the process of auditing the 20 Salesforce entities, Essilor found that only 1 of the 20 was using the weekly export and that none of the other organizations were doing anything to back up their Salesforce data. That discovery, along with the withdrawal of the data recovery service by Salesforce, provided the impetus for a new project around data backup and recovery.
Even in the early stages of the project, the expertise and availability of the OwnBackup team were felt in the exchanges with the Essilor teams.
Even though the solution is very simple to deploy and use, OwnBackup's experts were the driving force behind its implementation, alongside Essilor's employees. Onboarding and discovery sessions to present the Recover solution were set up to guide the implementation of the backups.
The solution and the quality of the interactions with the OwnBackup team helped to establish a climate of trust and serenity:
Essilor International is a French company with over 170 years of research and innovation in the design, manufacture and marketing of corrective lenses and ophthalmic optical equipment.